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Hawaii Frequently Asked Questions

Q - Do the carriers include ballistic inserts?
A - No. Ballistic inserts are sold separately through our distributors.

Q - How do I know / select my size?
A - The size of your current vest is located on the label printed on your ballistic panels.

Q - What is the lead time to receive my product?
A - ALL CARRIERS MADE TO ORDER. The manufacturing time for all Hawaii carriers is approximately 90-120 days from the date of placing the order and shipping is approximately 7-10 days.

Q - What is the shipping cost?
A - Standard UPS published rates.

Q - What if I want to return a product?
A - Point Blank Enterprises will accept returns up to 30 days and there is a 20% restocking fee.

Q - What is the warranty for my Point Blank Enterprises product?
A - Point Blank Enterprises warranty for the concealable and external carrier to be free from material and manufacturing defects for 24 months from the date of receipt. The warranty for the Speed Plate and the Omega Plate is warranted to perform for a period of five years.

Q - What is the warranty for my First Tactical product?
A - There is a 30 day returns and exchange policy. You may return your merchandise within 30 days upon receipt of your product. Refunds will be applied to the original credit card used at the time of purchase.

Q - Who do I contact if I have a question on products, ordering, or returns?
A - Please contact our West Coast Sales Director Randy Wills at 1-719-354-0310, or use this online form.

Q - How do I get back to the Hawaii web page?
A - The Hawaii web page is a secret link that is for Hawaii Law Enforcement only. It has been provided to Hawaii Law Enforcement directly by Randy Wills. Enter the secret link into your web browser address bar to get back to the Hawaii web page.

Q - When I visit other sections of the online store there is no link to get back to the Hawaii web page. Why?
A - We keep the Hawaii web page hidden from the public because the products can only be purchased by Hawaii Law Enforcement. If you are still at the online store after visiting the Hawaii web page then you can use your BACK ARROW on your web browser to return to it.